BitBrokerTrade
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  • BitBrokerTrade
  • Exchange
    • What is an Exchange?
    • Connect Bitstamp
    • Connect Bitvavo
    • Connect Binance
    • Connect Coinbase advanced
    • Connect Bybit
    • Connect Kucoin
    • Connect Simulator
  • Traders
    • What is a Trader
    • Configurate Trader
    • Trader settings explained
  • FAQ
    • Explanation functionalities
      • Binance API management update
      • Binance API management update II
      • How does the application choose its language?
      • What is the difference between Updown strategy and BitBrokerTrade strategy?
      • How does the UpDown Strategy work
      • How much influence does the level of the return percentage have on the final profit?
      • What is the best return percentage to enter with the trader
      • How and on the basis of which you determine a 'ceiling rate'
      • How is the size of a transaction determined?
      • What is the minimum deposit amount in Euro
      • Exchange: amount reserved
      • Trader setting: Maximum open purchases
      • How does the calculation of the profit work?
      • Can I also try out the operation of the trader first without having to bring in money?
      • The dashboard shows the gross profit, but how do I calculate the net profit?
      • My dashboard suddenly shows a lower profit
    • Error messages
      • An open position but not enough crypto balance on the exchange
      • There are extremely high trading costs on a number of sales transactions
      • The trader does not make any purchases, what goes wrong?
      • My transaction line in the Purchase transactions screen has a red cross status ?!
      • Why does the sale of my BNB transaction give an error?
      • Dashboard data does not match historical transaction history
      • The transaction is not sold while the profit percentage has been achieved
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  1. FAQ
  2. Error messages

My transaction line in the Purchase transactions screen has a red cross status ?!

Cause 1: The trader has placed a sell order. However, the price of crypto has fallen so quickly that the sell order did not find a buyer to be sold (in whole or in part).

The trader now continues to wait for the settlement of the total sale. Usually the exchange has already sold part of your order (they have the right to sell your order in pieces (matching supply and demand)). Should the price rise again and reach the level of the sell order, the residual order will still be sold and settled.

If you don't want to wait for that, you can press the red cross and have the sell order processed. In that case, the trader will cut your order into 2 parts: the sold part, which appears in your sell transactions, and the unsold part, which appears in buy transactions. Both orders have the same order number.

The order is not (completely) sold because our trader gives market orders. That is, it gives a fixed price at which to sell. The exchange may not deviate from this. This situation of partial sale can arise in the case of coins that are not much traded in, if the price falls quickly.

Cause 2: The trader has placed a buy order, which cannot be completely filled by the exchange due to the rapid rise in the price. As long as the trader is waiting for the order to be settled, there is a red cross in the order line. Only when the price starts to fall again, the exchange will do the remaining settlement. Here too, the following applies: you can instruct the trader to settle things by pressing the red cross. If the trader has not been able to purchase anything, it will appear as a 'zero transaction' in the sell screen. If the trader has bought a part, the transaction will be adjusted as what has been purchased and it will remain visible in the purchase screen.

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Last updated 3 years ago